Tag: production incidents
Root Cause Analysis with 5 Whys
We share blameless Root Cause Analysis, or RCA, as one of the most powerful tools available to engineering managers that help to eliminate production incidents and resolve quality challenges. We go over what an RCAs is, the benefits, the process of doing RCAs using "5 Whys" technique, and the best practices. In the end, we provide a checklist to help engineering managers to implement the RCA effectively.