We share blameless Root Cause Analysis, or RCA, as one of the most powerful tools available to engineering managers that help to eliminate production incidents and resolve quality challenges. We go over what an RCAs is, the benefits, the process of doing RCAs using "5 Whys" technique, and the best practices. In the end, we provide a checklist to help engineering managers to implement the RCA effectively.
Gap Analysis is an effective approach to identifying challenges in the areas of engineering processes, people and tools. Gap Analysis allows engineering managers to address challenges that prevent the team from delivering high quality software on time. In this podcast we provide a step-by-step guidance for conducting Gap Analysis and resolving the identified gaps.